"Very professional and I felt relaxed speaking to her."

I felt the service was just 100% - they were on the ball right away. I was referred by my GP to the OT service. I kind of went into the service blind and thought “I’ll just see how it is” but I felt I understood what the service was about quickly with the information provided.

I saw the OT Kat every fortnight. She helped me by giving me different information sheets to take away, but explained all the information in the appointment before. We agreed different things I could do in between appointments. I learnt new strategies for managing things – I was almost doing things in the opposite way to how I had been doing them previously and felt much better! It was good to be able to try making changes and having someone to check-in with at each appointment about how I had been getting on with changing things – that made a big difference. I felt a bit nervous at the start, but Kat made me so relaxed – I felt able to communicate which can be hard when someone is feeling the way I have been feeling. Kat was very professional and I felt relaxed speaking to her.

I now feel much better in both my mood and how I am doing things day-to-day. I felt reassured as I know I can get back in touch if I need help again.