Attended A&E with my uncle suffering from stage 4 throat cancer who arrived by ambulance. Waited 6 hours for a doctor and upon leaving the hospital at 1am was told to go back to the A&E reception to change his address as the ambulance had arrived initially at the wrong address. Approached the empty counter and before I even got to the counter and had chance to say anything was rudely shooed away by an old woman with grey hair and glasses, told to go sit and wait as she was doing something. She said this in a very patronising way as though I was a burden on her, as someone who works as a receptionist myself for the NHS I would never dream of speaking to a patient / anyone like this, I think she needs reminding of the leeds way values! Didn’t get chance to get her name as I was so taken a back and didn’t want to bother her anymore i quickly left the department.
"Rude A&E Receptionist Staff"
About: Leeds General Infirmary Leeds General Infirmary Leeds LS1 3EX
Posted via nhs.uk
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