This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Given conflicting information

Posted By LKD21

"Given conflicting information"

About: Victoria Hospital / Admissions Unit 1 (Emergency Medical)

(as a relative),

A family member passed away - we were not expecting heroics, and accept that this happened. That is not my concern. The problem was that I specifically asked to be called if there was any deterioration in her condition so that we could be with her.

The nurse on duty had advised that she wasnt yet end of life but did scribble the telephone number I asked her to call on a scrap of paper. There were no calls through the night. I called the ward in the morning for an update to be told that my family member had died.

I was told by one member of staff that she wasn't on her own when she died, I was then informed that she had been checked and seemed settled and when a staff member went back to check her again later she had passed away. So what was the true story?  I was supposed to be getting a call back from the staff nurse but I am still waiting.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Senior Charge Nurse, Admissions Unit 1 (AU1), NHS Fife last month
NHS Fife

Submitted on 09/05/2024 at 12:42
Published on Care Opinion at 12:42

Dear LKD21

I would really like to talk to you regarding this experience.

Can you please contact me next week. I am available Monday, Tuesday and Wednesday between 0900-1800hrs?

Kind regards,

Lisa Stokoe

Senior Charge Nurse

Admissions Unit One

01592 643355 Extension 21808

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife last month
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 15/05/2024 at 18:21
Published on Care Opinion at 18:21

picture of Siobhan Mcilroy

Dear LKD21

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

First of all I wish to offer my condolences on your loss, this will be a very difficult and sad time for you and your family. I am sorry that you were not contacted and therefore unable to be with your loved one when they died. This must have been heartbreaking.

Communication is key and I am sorry that you experienced conflicting stories around the circumstances this must be frustrating and distressing. I note Lisa Stoke the Senior Charge Nurse has reached out to you to contact her so that she can investigate this further. I would also like to extend an offer to discuss this further with you if you feel up to it and feel that it would help. You can email me at Siobhan.mcilroy@nhs.scot, and if you could please put "given conflicting information" in the subject heading.

Again, I am sorry for your loss and your poor experience. Hope to speak to you soon and thank you again for sharing your story. Best wishes and take care, Siobhan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k