Care Opinion

I feel incredibly lucky and grateful

Posted By Sagitarius29

"I feel incredibly lucky and grateful"

About: General Practices in NHS Highland

(as a service user),

I really need to re-iterate how wonderful the team are at my GP surgery in Tobermory. I feel incredibly lucky  and grateful to have at my disposal such great care. To think about the trouble folk appear to be having on the mainland to even get a GP appointment never mind when. My wish is that this feedback reaches those there that need to know how valued and valuable they are. This goes for our incredible team at the pharmacy as well.
 
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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 7 months ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 09/05/2024 at 09:18
Published on Care Opinion at 09:18

picture of Sylvia Fraser

Dear Sagitarius29

Thank you very much for your lovely post regarding your GP Surgery in Tobermory.

We are delighted to receive such lovely feedback.

It is always a pleasure to receive such kind comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have forwarded your feedback to colleagues within Argyll & Bute, and asked that managers share this with all the staff.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that your experience will be just as positive in the future.

Thank you for taking the time to feedback your experience.

With kind regards

Sylvia

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Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 7 months ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 10/05/2024 at 11:09
Published on Care Opinion at 11:09

picture of Sylvia Fraser

Dear Sagitarius29

Thank you so much for your kind words which are greatly appreciated.

We are lucky to have a wonderful team of clinicians and non-clinicians at the Tobermory Surgery.

A team that is very patient centric and prides itself on delivering the very best care to all patients. General Practice is never without its challenges, no matter where the location.

We are delighted that our efforts to deliver first class, safe, accessible care to the Tobermory and wider Mull community, is appreciated.

Thank you once again

Kind Regards

Mark Dixon
Practice Manager
Lorn Medical Centre and The Mull and Iona Medical Group

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