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The dignity, respect and level of care received was gold sta...

Posted By Glam team for Eyebrows

"The dignity, respect and level of care received was gold standard"

About: Glasgow Royal Infirmary / Critical Care Unit (ICU/HDU)

(as a relative),

The exceptional care and compassion shown to our family over the last few days has been remarkable. From Fiona the consultant who cared for our beautiful relative, to Lorna, Chloe, Eilidh and Jennifer. Not forgetting Joy and Dawson.

We couldn't of asked for a better team of heroes to be with us and support us. The dignity, respect and level of care received was gold standard from start to end.

You all went out of your way to get to know our relative and that meant the world to us all. Thank you for making such a difficult few days that little bit easier. 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 11 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 01/05/2024 at 09:26
Published on Care Opinion at 09:26

picture of Kevin Torbet

Dear Glam team for Eyebrows

Thank you for taking the time to share your experience with us. We are deeply touched by your kind words and honoured to have been able to provide care and support to your family member during such a challenging time.

It's heartening to hear that Fiona, Lorna, Chloe, Eilidh, Jennifer, Joy, and Dawson made such a positive impact on your experience. Our team takes great pride in delivering compassionate and dignified care to all our patients and their families.

I have passed on your thanks to the team who have asked me to thank you for your kind words. It really means a lot to the staff.

Kind regards

Kevin

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Response from Senior Charge Nurse , Critical Care Unit, Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde 11 months ago
NHS Greater Glasgow and Clyde

Submitted on 03/05/2024 at 18:41
Published on Care Opinion on 07/05/2024 at 08:40

Thank you for taking the time to provide us with such lovely positive feedback. The team have been made aware of your kind words and are delighted that they were able to provide care and support

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