"Excellent practice "

Having visited other hospitals quite frequently of late, I was very impressed with Hereford County Hospital. I witnessed examples of team work, I was treated respectfully and incredibly impressed by the duty of care, not just for myself but for other patients around me. This is unusual in an out patient scenario in other hospitals I have visited.

Staff kept me informed, took time to put me at ease and made sure I understood the outcomes of my appointment.

I observed staff to pay particular attention to the more vulnerable patients around me, ensuring they were comfortable and knew what was happening now and next.

Although visiting a hospital is not always a pleasant experience, the friendliness at Hereford makes the need for being there manageable.

The work the NHS staff do is so hard but to do it respectfully and maintain that duty of care is commendable. I cannot thank the staff enough.