"Book call back in with GP but it doesn’t happen "

I called up at 8 am in the morning and got a call back from the doctor booked in . It got to 4pm and I hadn’t got a call back so I called the GP surgery and they confirmed I had an appointment and was on the list for a call back. I called back at 6.15 concerned as to why I hadn’t got a call back from the GP to be told I wasn’t on the waiting list and that there was nothing recorded and the doctor had gone home. The receptionist was more concerned about her having to leave to go home rather than help and I was told to call 111