Care Opinion

Outpatient cataract review

Posted By CPY

"Outpatient cataract review"

About: Downe Hospital / Outpatients

(as the patient),

I attended Downe Hospital in Downpatrick today as an outpatient to review the cataract surgery I had had recently. I attended with my husband and guide dog and we were seen by a nurse (Deirdre) and Optomitrist (Maura) and I just wanted to commend them on their interactions. They were respectful of me and my guide dog and were aware of the need not to interact with her as she was working. They took the time to check what help I needed them to provide and were very good at describing what was going on and eg who had entered or left the room. It was very much appreciated. Thank you. 

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Responses

Response from Hazel Bartley, Sister, Downe Outpatients' Department, South Eastern Health and Social Care Trust 6 months ago
Hazel Bartley
Sister, Downe Outpatients' Department,
South Eastern Health and Social Care Trust

Submitted on 30/04/2024 at 11:24
Published on Care Opinion at 11:52

Thank you for taking the time to send this lovely compliment. I am so glad you had a positive experience. I will pass on this kind compliment to Maura and Deirdre. We wish you all the best post cataract surgery.

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Response from Cathy Curran, Clinical Manager, Medicine Specialties & Outpatients, Lagan Valley Hospital, South Eastern Health & Social Care Trust 6 months ago
Cathy Curran
Clinical Manager, Medicine Specialties & Outpatients, Lagan Valley Hospital,
South Eastern Health & Social Care Trust

Submitted on 30/04/2024 at 11:24
Published on Care Opinion at 11:24

Dear CPY, thank you so much for your kind comments regarding my Outpatient team.

Sr Bartley and her staff work very hard to provide a service for patients that is homely, familiar and centered around your needs as an individual.

I am so pleased that your experience in Downe has been positive and you are happy with the service you have received today.

I and my team appreciate the feedback patients give us, as we strive to ensure the best safe and effective care for all our patients.

I thank you again, and will take great pleasure in sharing your praise with Sr Bartley, Nurse Deirdre and Maura.

I wish you a safe onward journey home from Downe today and continued good health.

Cathy Curran

Clinical Manager

Lagan Valley Medical Specialties and Out Patients.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Cathy Curran, Clinical Manager, Medicine Specialties & Outpatients, Lagan Valley Hospital, South Eastern Health & Social Care Trust 6 months ago
Cathy Curran
Clinical Manager, Medicine Specialties & Outpatients, Lagan Valley Hospital,
South Eastern Health & Social Care Trust

Submitted on 30/04/2024 at 11:25
Published on Care Opinion at 11:25

Dear CPY, thank you so much for your kind comments regarding my Outpatient team.

Sr Bartley and her staff work very hard to provide a service for patients that is homely, familiar and centered around your needs as an individual.

I am so pleased that your experience in Downe has been positive and you are happy with the service you have received today.

I and my team appreciate the feedback patients give us, as we strive to ensure the best safe and effective care for all our patients.

I thank you again, and will take great pleasure in sharing your praise with Sr Bartley, Nurse Deirdre and Maura.

I wish you a safe onward journey home from Downe today and continued good health.

Cathy Curran

Clinical Manager

Lagan Valley Medical Specialties and Out Patients.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Cathy Curran, Clinical Manager, Medicine Specialties & Outpatients, Lagan Valley Hospital, South Eastern Health & Social Care Trust 6 months ago
Cathy Curran
Clinical Manager, Medicine Specialties & Outpatients, Lagan Valley Hospital,
South Eastern Health & Social Care Trust

Submitted on 30/04/2024 at 11:25
Published on Care Opinion at 11:25

Dear CPY, thank you so much for your kind comments regarding my Outpatient team.

Sr Bartley and her staff work very hard to provide a service for patients that is homely, familiar and centered around your needs as an individual.

I am so pleased that your experience in Downe has been positive and you are happy with the service you have received today.

I and my team appreciate the feedback patients give us, as we strive to ensure the best safe and effective care for all our patients.

I thank you again, and will take great pleasure in sharing your praise with Sr Bartley, Nurse Deirdre and Maura.

I wish you a safe onward journey home from Downe today and continued good health.

Cathy Curran

Clinical Manager

Lagan Valley Medical Specialties and Out Patients.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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