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Nightmare at QE Hospital in A&E

Story from nhs.uk

"Nightmare at QE Hospital in A&E"

About: Queen Elizabeth Hospital Birmingham

Subject: Complaint Regarding Long Wait Time in A&E

Dear QE Hospital Birmingham Management,

I am writing to express my extreme disappointment with the excessive wait time I experienced in the Accident & Emergency department on 2nd May 2024. I arrived at 5.30pm and waited for over 9 hours and still I am waiting .

The extended wait time was not only frustrating but also concerning, as I was in need of urgent medical assistance. I understand that A&E departments can be busy, but waiting over 9 hours is unacceptable and raises serious concerns about the efficiency and effectiveness of your services.

I hope that you will investigate this matter promptly and take steps to ensure that such long wait times do not occur in the future. Patients in need of urgent medical care should not have to endure such lengthy delays.

Sincerely,

Syed

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Responses

Response from Queen Elizabeth Hospital Birmingham 11 months ago
Queen Elizabeth Hospital Birmingham

Submitted on 10/05/2024 at 13:32
Published on nhs.uk at 13:32

Dear Syed

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response but we were seeking guidance on how best to respond. We are really sorry to hear that you have serious concerns over your experience - in particular the very long wait.

If you think it’s appropriate and you haven't already we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham

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