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lack of emotion

Story from nhs.uk

"lack of emotion"

About: Malvern Health Centre

durin this appointment i felt that my thoughts and feelings were not accounted for. i diagnosed myself with the illness and requested a referral to which i was shut down, given antibiotics and out of the room within 3 minutes. barely given a chance to explain my symptoms and how i was feeling and after me saying i felt it wasn’t the diagnosis i thought i felt shooed away saying that it was and that the antibiotics were immediately sent to the pharmacy attached to the building, not even checking where i would be going to collect the prescription as it wouldn’t have been that one.

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Responses

Response from Malvern Health Centre last week
Malvern Health Centre

Submitted on 10/05/2024 at 11:38
Published on nhs.uk at 11:38

Dear Anonymous,

Thank you for taking the time to provide some feedback on your experience. I am sorry to hear that the service you received was not satisfactory to you on this occasion. We encourage all our clinical staff to be empathetic and understanding of all patients clinical needs, so it is disappointing to see that you did not feel listened to and you did not receive the outcome you were expecting. If you would like to discuss this further or obtain a second opinion from another clinician, please do not hesitate to contact the surgery and ask to speak to myself.

Sean Whittall

Practice Operations Lead

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