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The team were thorough

Posted By omegajx97

"The team were thorough"

About: Queen Margaret Hospital / Ear, Nose & Throat

(as a service user),

I had a FESS and Septoplasty with the ENT team at NHS Fife. The team were thorough in explaining what would happen during and after the procedure. 

I was given some control over the choices being made as I wear a closed-loop insulin pump which makes decisions as to my blood glucose levels. The anaesthetist and surgical team understood the benefit of remaining on this rather than setting up a drip for insulin which undoubtedly improved my recovery and response to surgery. 

When recovering, the team on the ward kept me informed as to how I might feel in the coming hours and days and gave me contact details should things change. 

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife 10 months ago
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 24/05/2024 at 09:34
Published on Care Opinion at 09:34

picture of Siobhan Mcilroy

Dear omegajx97

My name is Siobhan McIlroy and I am the Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am pleased that the ENT team explained everything that was happening during and after your FESS and Septoplasty. Communication is key and it helps put you at ease too. It is great that you were listened to and felt in control in making decisions about your care, definitely Person Centred.

I hope you are recovering well and thank you again for sharing your story.

Best wishes and take care, Siobhan

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Response from Shyamily Baby, Charge Nurse, Ear, Nose & Throat, NHS Fife 10 months ago
Shyamily Baby
Charge Nurse, Ear, Nose & Throat,
NHS Fife

Submitted on 24/05/2024 at 10:27
Published on Care Opinion at 10:27

Hi OmegaJX97,

Thank you for sharing your positive experience with the ENT team at NHS Fife. We're thrilled to hear that you felt well-informed and supported throughout your FESS and Septoplasty procedures. Our team strives to ensure that each patient is fully aware of what to expect during and after surgery. We're especially glad to hear that the anaesthetist and surgical team were able to accommodate your closed-loop insulin pump, allowing for a smoother recovery process. Your feedback about the ward team keeping you informed and providing contact details is greatly appreciated. Thank you for acknowledging our efforts to provide personalized and thorough care. Wishing you a continued smooth recovery!

Best regards,
The ENT Team at NHS Fife

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