"Please be more empathetic"

I attended a Consultation recently for ENT following a three year wait, and I was so grateful for the appointment.  Unfortunately the appointment lasted ten minutes, I was told that they could not find a cause of my symptoms which are daily, I was told nobody could, and that I should be grateful I do not have anything seriously wrong with me.  I had a brief medical history taken and interrupted on numerous occasions.  

The feedback I want to provide and the take home for the Trust is that regardless of why a patient is on a waiting list, regardless of the time on the waiting list, please listen to them, please understand that sometimes not being able to give a reason for symptoms and health issues is hard to hear.  It is great there is nothing serious, but also being told to just accept it and move on whenever there is a daily management of symptoms and the hope was this appointment could shed light on that is difficult to hear, please be more empathetic of the disappointment for patients.  

I don't expect apologies for the waiting times which are utterly shocking, because it is not the fault of the staff, but understand that some people have been waiting in hope for a long time, they have been waiting for an answer that they hoped they would get.