Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Made sure I was treated well

Posted By S69

"Made sure I was treated well"

About: Royal Alexandra Hospital / Endoscopy

(as the patient),

My GP told me i needed an Upper Endoscopy and referred me to the RAH in Paisley. I expected a lengthy wait as i know how busy the service is. Within three weeks i had my scope done.

On the day of the scope the Endoscopy Unit was very busy and my appointment was 9.30 but i was not taken until nearly 11.10. When the staff came to get me to take me for the scope I  had been waiting patiently all morning but I said to the staff i didn't mind as i was in no hurry and i was just thankful for the appointment.

The doctor doing my scope was lovely and made sure i had enough sedation not to feel anything. After the scope i was given something to eat and drink before i was allowed to leave. All of the staff in the unit were lovely and made sure i was treated well.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 11 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 22/05/2024 at 10:18
Published on Care Opinion at 10:18

picture of Nicole McInally

Dear S69

Thank you for taking the time to share your feedback. That’s good that you received an appointment quickly, however, I do apologise for the delay on the day. I am glad that the staff in the Unit were lovely and treated you well. They will be delighted to hear this.

Best wishes

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Carolanne McArthur, Senior Charge Nurse, Endoscopy, Royal Alexandra Hospital, NHS Greater Glasgow and Clyde 11 months ago
Carolanne McArthur
Senior Charge Nurse, Endoscopy, Royal Alexandra Hospital,
NHS Greater Glasgow and Clyde

Submitted on 22/05/2024 at 11:28
Published on Care Opinion at 11:28

Dear S69,

Apologies for the delay in responding to the lovely feedback you posted on care Opinion.

We would like to take the opportunity to thank you very much for the positive comments you have written. The Endoscopy and Day Surgery teams work really hard to ensure all patients have a positive experience whilst attending the department.

We will be sure to pass your lovely feedback onto the teams who will be delighted to read such positive comments.

Apologies for the delay that you experienced during your visit to the unit.

Thank you again on behalf of the Endoscopy & Day Surgery teams.

Kind regards

Carolanne McArthur

Endoscopy Senior Charge Nurse

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k