Care Opinion

Made a very difficult time easier to cope with

Posted By Ginbe

"Made a very difficult time easier to cope with"

About: Barnet Hospital / Respiratory medicine

(as a relative),

My elderly father was admitted to Palm ward via A&E recently. He was diagnosed with urine and chest infections and was suffering from delirium. Following that he had severe pneumonia.

He passed away after a difficult 12 days. He slept most of the time and was unable to communicate but was very agitated at times.

The care he received was exemplary, from the doctors to the nurses, nursing assistants and students at the time, even the lady who served the meals (although he was unable to eat a lot of the time). Sorry if I have missed anyone out. Everyone was so caring.

We were kept informed at every stage. A particular mention to Dr Kuri, who was on duty for the few days towards the end of my father’s life. Every day when I was visiting he came and explained everything to me. He was very clear and caring.This made a very difficult time easier to cope with. 

My father’s  last days were peaceful due to the management and care he received.

Thank you everyone.

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Responses

Response from Olivia Coleman, Patient Experience Officer, Royal Free London NHS Foundation Trust 5 months ago
Olivia Coleman
Patient Experience Officer,
Royal Free London NHS Foundation Trust

Submitted on 15/05/2024 at 14:09
Published on Care Opinion at 14:55

Dear Ginbe, firstly we would like to offer you our sincere condolences for the loss of your father. We would also like to thank you for taking the time to leave such a kind review of your father's experience on Palm ward.

We're very glad to read that his care was exemplary from all staff and that communication was good at every stage. We also note that Dr Kuri in particular was very kind and caring towards you, which helped at such a difficult time.

We have passed on your kind words to Palm management and thank you again for your review.

Sending you and your family our very best wishes,

the Barnet Patient Experience team.

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