"My son's lacerated finger!"

About: Victoria Hospital / Accident & Emergency

(as a parent/guardian),

Very recently my son severely lacerated his finger in an accident. He was advised that the tendon was severed, discharged with a temporary dressing, and told that he would be received a follow up call for surgical repair.

It is now 108 hours, exceeding the recommended 72 hours and no follow up has been received.

I have called the A&E a number of times, to be told someone will call me back, they haven't. It would appear that no referral to orthopaedics has been made.

The NHS guidance for these injuries is that they are repaired as soon as possible to avoid loss of function in the hand.

The NHS guidance states that tendon repair isn’t usually regarded as emergency surgery. But, it’s generally carried out as quickly as possible after the injury – usually within a few days. This is because the longer the tendons remain ruptured, the more scarring will develop on the end of the tendons. This could reduce the range of your hand movement after surgery.

I don't know where else to turn, except to go and camp out in A&E to try and speak to the Senior Charge Nurse.

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Responses

Response from Theresa Rodigan, Senior Administrator, Patient Experience Team, NHS Fife 5 months ago
Theresa Rodigan
Senior Administrator, Patient Experience Team,
NHS Fife
Submitted on 16/05/2024 at 15:28
Published on Care Opinion at 15:28


picture of Theresa Rodigan

Dear Lou V

My name is Theresa Rodigan and I am the Personal Assistant to Sobhan McIlroy, Head of Patient Experience. NHS Fife welcomes all feedback, so thank you for taking the time to post on Care Opinion. I am sorry for the delay in you receiving a response.

I am sorry that you and your son have had such a poor experience. I can hear from your post how distraught, frustrated and upset you are. This must be a frightening time for you all.

Would you please me on, 01592-648154 to provide me with your son's details to allow us to liaise with the service.

Thank you again for sharing your story, and I hope to hear from you soon.

Kind regards

Theresa Rodigan

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Response from Consultant in Emergency Care, Emergency Care Directorate, NHS Fife 5 months ago
Submitted on 16/05/2024 at 16:20
Published on Care Opinion at 17:13


Dear Lou V,

I am sorry that you have not been able to get follow up yet.

I am one of the ED Consultants. Please can you phone our secretary on 01592 729795 and she will arrange for myself or one of my colleagues to speak to you and find out how we can help you and your son.

Many thanks,

Dr Kate Searle.

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