Care Opinion

Treatment after knee replacement

Posted By Disappointted Ayrshire

"Treatment after knee replacement"

About: District Nursing Teams / District Nursing Team - Kilmarnock General practices in Ayrshire & Arran

(as the patient),

Went to see my gp in 2013 as my knees were very painful they told me that I have to wait until I retired so fast forward to Feb 2022 final got on the waiting list.

Finally in October 2023 a date was set, all went well apart from getting bed sores on the back of my left leg, the leg which had the knee replacement.

When the district nurse came to remove clips from the op, they ignored the bed sores and removed some of the clips, leg started to bleed again so redressed the wound.

Next day another nurse appeared and took the dressing off, remarked about bleeding. I said it was from yesterday, they said it couldn’t be. They also ignored the bed sores.

I am now in more pain and discomfort than before the knee replacement. Going to the GP again - fourth visit -  to try and get my pain relief sorted hopefully.

Now I am back to using crutches to move around, on an average I get 2hrs a night sleep, the rest of the time is spent trying to get comfortable, but the main drawback to my situation is that I am a care giver to my wife who has lost her sense of balance, I have to pick her up off the floor at least once a week.

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Responses

Response from Rae Wilson, Clinical Team Leader, District Nursing (Kilmarnock), Locality Health & Care Services, East Ayrshire HSCP 7 months ago
Rae Wilson
Clinical Team Leader, District Nursing (Kilmarnock), Locality Health & Care Services,
East Ayrshire HSCP

Submitted on 17/05/2024 at 09:41
Published on Care Opinion at 09:46

Dear Dissappointted Ayrshire

thank you for taking the time to tell us about your experience, which clearly was a very upsetting and painful time for you, having to wait so long for treatment.

I am sorry that your experience with the District Nursing Team has left you feeling disappointed in the care delivered, this is not something we like to hear.

Your account of the situation is not the experience we want our patients to receive, I am sorry you have been left feeling like this.

After you posted this account I have discussed with the District Nursing Team and I will be happy to meet with you and talk this through. Please contact me directly and I will make sure this arranged.

Rae Wilson

Clinical Team Leader District Nursing, Kilmarnock Locality

01563826600

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Update posted by Disappointted Ayrshire (the patient)

Thank you for your response. It seems that as a patient there is no where to go when getting into difficulty, as a patient it feels if you ask it may seem like you are questioning their ability.

That's the fact, I guess they have a great deal of work and very little time, but patients are also in pain and don’t really know what is what. I did ask about the sores that were on my leg but was told it wouldn't stick because of hairy legs. You should have seen the mess it left in the bed, which I have to clear up as my wife is more disabled than I am at the moment. I am her full-time carer and I do all the household work, now sometimes I have to care for her even when I am in terrible pain.

Response from Rae Wilson, Clinical Team Leader, District Nursing (Kilmarnock), Locality Health & Care Services, East Ayrshire HSCP 7 months ago
Rae Wilson
Clinical Team Leader, District Nursing (Kilmarnock), Locality Health & Care Services,
East Ayrshire HSCP

Submitted on 22/05/2024 at 16:54
Published on Care Opinion on 23/05/2024 at 08:24

Dear Dissappointted Ayrshire

it was nice to speak to you the other day, and as discussed following our conversation the community nursing team will be contacted and use this situation as a learning opportunity.

kind regards

Rae Wilson

Clinical Team Leader

Kilmarnock District Nursing Team

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Response from Danielle McNaught, Business Manager, Primary and Urgent Care, NHS Ayrshire & Arran 7 months ago
Danielle McNaught
Business Manager, Primary and Urgent Care,
NHS Ayrshire & Arran

Submitted on 22/05/2024 at 20:56
Published on Care Opinion at 20:56

Dear Disappointted Ayrshire

Thank you for taking the time to share your health care experience with us via Care Opinion, I am very sorry to hear of the difficulties you have faced.

I am responding on behalf of Primary Care. If you have a specific issue regarding your GP Practice, I am able to pass this onto them for awareness and learning. Should you wish to, please either respond to this post with the name of your GP surgery or alternatively you can email the details to HSCPAdmin@east-ayrshire.gov.uk marked for the attention of Primary Care, noting if you wish to remain anonymous.

Once again I am very sorry to hear that you have had such a negative experience and that you are continuing to experience pain and discomfort.

Kind regards

Danielle

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Update posted by Disappointted Ayrshire (the patient)

It’s alright to get a response from someone who seems to care but it doesn’t help me who is at the sharpe end. The main problem is that when you have wait 3-4 weeks every time need to get an appointment to see some one who hasn’t got the time to listen to what you are going through it doesn’t help.

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