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"Pathetic and rude midwives "

About: The Royal London Hospital

I started experiencing contractions 24 hours before and as advised by the community midwife, I timed the contractions and they were coming out to be 3 mins apart. We went to into the hospital (Lotus Birth Centre, Ward 8b) and the midwife in charge was so rude and disrespectful. She instantly started manipulating me and wanted me to go to the triage 6e. From the start, she wanted me to be someone else’s problem, while i was the only patient in the waiting area. Later, she started accusing me for multiple hospital visits (my only visits during the pregnancy were 3 in the triage area), while on the discharge form she marked my prior visits to be “6-10”. This person was highly unprofessional, rude and didn’t want to help me at all. Later, she examined and sent us home rudely and indirectly implying that i shouldn’t come again to the hospital again unless the contractions are much severe. I asked some information about birthing options and she explicitly said: “I’m not the person to ask this information” and went away. During the whole interaction, I felt constantly belittled, accused and talked rudely, all while experiencing severe labour pain at 39 weeks pregnant. It was such pathetic behaviour and there’s no one to check. I feel so helpless and unsure about my delivery and exploring alternative options. Very sad and heartbreaking.

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Responses

Response from The Royal London Hospital 11 months ago
The Royal London Hospital
Submitted on 22/05/2024 at 07:35
Published on nhs.uk at 07:35


Dear Patient

Thank you for taking time to contact us with feedback about the maternity service at Royal London Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We fully appreciate how upsetting this must have been and would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the Family Contact Centre Team on Site. You will need to provide them with of your details i.e. hospital or NHS, number, full name etc. and a summary of your experience which you can send via email to bartshealth.familycontact@nhs.net. You can also contact them by telephoning 0203 594 2040 for further guidance and support.

Kind regards

Central Complaints Team

Barts Health NHS Trust

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