"Knowledgeable, professional staff!"

About: Blairgowrie Community Hospital / Community Care and Treatment Service (CCATS) -North Locality

(as a service user),

I attended the Community Care and Treatment (CCAT) services North Locality - Blairgowrie Community Hospital, two separate occasions for routine and urgent bloods.

I was incredibly anxious both times due to my past medical history which meant that getting blood from me is always a challenge.

I was welcomed into the department both times by Lesley a healthcare support worker who was incredibly kind, friendly and professional. I was very nervous and Lesley put me at ease straight away. Lesley came across very knowledgeable, confident and experienced, she listened to my thoughts/worries and we discussed together the best course of action, providing very good patient centred care. Lesley managed to get my bloods with ease and I believe this is down to her experience and knowledge.

The department looks clean, bright and welcoming. The chair I sat in for getting bloods taken was very comfortable with arm rests too which added to comfort.

Thank you again to the fantastic care at CCATs, I feel so much better about having to return for future appointments.

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Responses

Response from Jane Maxtone, Senior Charge Nurse, Care and Treatment Service North Locality Perthshire, P&K HSCP 5 months ago
Jane Maxtone
Senior Charge Nurse, Care and Treatment Service North Locality Perthshire,
P&K HSCP
Submitted on 24/05/2024 at 17:59
Published on Care Opinion at 17:59


picture of Jane Maxtone

Dear Still_smiling,

I wish to thank you very much for sharing your story with us regarding your recent care experience from the Care and Treatment Service Team at the Blairgowrie Care and Treatment Hub.

I am so pleased to hear that you found your experience positive and that you were made to feel at ease and that you were welcomed and treated with kindness and professionalism and that you felt confident in the Nurse treating you with her knowledge and experience.

I am also pleased to hear that you found the environment welcoming, clean and comfortable.

We value this positive feedback and I have passed on your lovely comments to Lesley and the team and have shared this with my Senior Managers.

Thank you once again for taking the time to share your story and best wishes to you for the future.

Kind regards

Jane Maxtone

Senior Charge Nurse

Care and Treatment Service North Locality.

24/05/24

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