"Delighted about the service I received"

About: Fife Community Services / Diabetic Retinopathy service

(as a service user),

Delighted about the service I received at the diabetic eye clinic, in particular in the reception area, the reception staff and auxiliary nurse were very helpful. I had to wait a while after my appointment as had drops in my eyes but they made me a nice cup of tea and gave me a biscuit. It was very nice. The place and environment was nice and fresh.

Elaine & Alana (nurse & receptionist) staff were amazing with me, I have several health conditions and they helped me greatly. One of the best experiences I've had when I've attended any clinic. I think giving feedback is important as people in the NHS work hard. Many Thanks.

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Responses

Response from Lynsey Scott, Team Leader, Diabetic Eye Screening Service, NHS Fife 4 months ago
Lynsey Scott
Team Leader, Diabetic Eye Screening Service,
NHS Fife
Submitted on 28/05/2024 at 14:21
Published on Care Opinion at 14:34


picture of Lynsey Scott

Thank you for getting in touch and leaving such great feedback for the Diabetic Eye Screening team. I am happy to hear that your visit to our clinic was a positive one. I will share your comments about the staff members you interacted with and your good impression of the area as well.

Best wishes and thank you again.

Lynsey

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