Care Opinion

Efficient diagnosis & management of ankle injury

Posted By KMBRY

"Efficient diagnosis & management of ankle injury"

About: New Victoria Hospital / Minor injuries unit New Victoria Hospital / X-rays and scans

(as the patient),

Slipped and twisted my ankle at my friend's wedding. I went to the New Victoria Hospital minor injuries to have be ankle looked at.

I was greeted by a friendly receptionist on arrival who asked simple questions about the reason for my visit. I was assessed by a lovely nurse practitioner John in a very timely manner.

I was taken for an x-ray of my ankle where the lovely radiographer Sarah introduced herself and me feel relaxed during the imaging of my ankle. I quickly received the results of my x-ray by John the NP and I was given a positive result of my x-ray as well as clear injury management advice. Following this, I was fitted with a moonboot and given mobility advice by a vey polite HCA (sorry I didn't catch your name).

I just wanted to say thank you to all of the staff that I met during my visit and thanks for seeing and treating me so quickly and for the patient centred care you all provided.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 06/06/2024 at 14:13
Published on Care Opinion at 14:13

picture of Kevin Torbet

Dear KMBRY

Thank you for taking the time to share your positive experience of attending the New Victoria Hospital.

I was sorry to hear you had a fall at your friend's wedding. I hope you didn't miss too much of the ceremony.

I was pleased to hear that you were satisfied with the treatment and the timely manner in which you were seen. It's important to us that our patients receive clear and helpful advice regarding their care and recovery, and it sounds like our team delivered on this promise.

Your feedback is very much appreciated, and we’ll make sure to pass on your thanks to the whole team.

Wishing you a speedy recovery and hoping you’re back to dancing at weddings in no time.

Kind regards

Kevin

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Response from Gary Grayson, Sector Superintendent Radiographer, Imaging Department, NHS Greater Glasgow and Clyde last month
Gary Grayson
Sector Superintendent Radiographer, Imaging Department,
NHS Greater Glasgow and Clyde

Manager of the Imaging Departments for the Victoria Infirmary and New Victoria Hospitals

Submitted on 06/06/2024 at 16:11
Published on Care Opinion at 16:26

Hi KMBRY,

Thank you for sharing your positive experience. I am pleased that our radiographer made you feel relaxed when you had your X-Ray. I will make sure Sarah is aware of this.

Hope your recovery is swift.

Thanks,

Gary

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