Care Opinion

A big thank you to the Coniston team

Posted By cruxkb33

"A big thank you to the Coniston team"

About: Arnold Lodge Regional Secure Unit

(as the patient),

Firstly my mum lost her phone and was unable to come and see me as she needed her phone for the train/train times. This was at a weekend.

I then spoke to Coniston ward manager and a band 6 and I said next weekend there is railway work on the line that my mum would use so they had a chat and agreed I would be allowed a visit on the Wednesday so I could see her, otherwise I would of had to wait two weeks to see her.

I really appreciated this as seeing my mum is a big thing, seeing my mum as my dad has passed away, so I would like to thank the team on Coniston for doing this for me.

Seeing my mum is one thing that keeps me going and helps me get through the days, just knowing she is there. The team didn't have to let me have that visit in the week as visiting hours are different in the week, so I would like to say a big thank you to Coniston ward manager and the band six involved in the decision making about the visit.

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Responses

Response from Involvement Support Worker, Arnold Lodge, Nottinghamshire HealthCare NHS Foundation Trust 4 months ago
Nottinghamshire HealthCare NHS Foundation Trust

Submitted on 29/05/2024 at 16:31
Published on Care Opinion at 16:45

Thank you for taking the time to write and share your appreciation to the Coniston nursing team.

Its great to hear you have been able to have the visit with your mum and the happiness it has brought to you. We understand the importance of the role that family, carers and friends play in our patients recovery and we always promote this inclusive approach.

I will ensure this feedback is passed on to the whole Coniston nursing team.

Response from Sayad Ackbarally, Ward Manager, Arnold Lodge Regional Secure Unit, Nottinghamshire Healthcare NHS Foundation Trust 4 months ago
Sayad Ackbarally
Ward Manager, Arnold Lodge Regional Secure Unit,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 10/06/2024 at 11:51
Published on Care Opinion at 11:53

Its good to hear you had a good visit and we always try our best to help and support all patients visits. We are aware of the importance and the role family plays in patients recovery and we as a team always try our best to facilitate these.

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