Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Hand Hygiene Awareness. Poor Communication.

Posted By MT09

"Hand Hygiene Awareness. Poor Communication."

About: Glasgow Royal Infirmary / Gastroenterology

(as the patient),

Hello 

I recently attended the Glasgow Royal Infirmary Gastro Day Unit to have some bloods taken.

Now I know how busy staff are, but I witnessed very poor hand hygiene and lack of PPE. Another patient was getting a cannula inserted (without gloves on) and then straight away without washing their hands they then came directly over to myself and took bloods, again with no gloves or apron on.  

I feel this is an important part of infection control and I wish to highlight this, so that this is improved. 

Patient identification also needs work. Nobody asked me my date of birth and name. Assuming that they have the right patient is wrong.

Thank you

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 10 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 03/06/2024 at 16:14
Published on Care Opinion at 16:14

picture of Nicole McInally

Dear MT09

Thank you for taking the time to share your feedback. It is disappointing to hear about your experience and I would like to reassure you that NHS Greater Glasgow and Clyde take Hand Hygiene and infection control measures very seriously. This has been shared with the Senior staff and staff have been reminded of their infection prevention and control training and the importance of confirming patient’s details. Thank you for bringing this to our attention.

Take Care

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by MT09 (the patient)

Hi Nicole

I am disappointed with this response. It would be helpful to know who had been informed and for them to have reached out to me. This has now prompted a formal complaint to be submitted.

Thank you

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 9 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 20/06/2024 at 13:49
Published on Care Opinion at 13:49

picture of Nicole McInally

Dear MTO9

I am sorry that you were disappointed with my response and that you now need to make a formal complaint. The contact details for the Complaints Team are complaints@ggc.scot.nhs.uk and the telephone number is: 0141 201 4500. The Complaints Team will then contact you directly.

Kind Regards

Nicole

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k