Care Opinion

She went an above and beyond

Posted By Capricorn88

"She went an above and beyond"

About: Glasgow Royal Infirmary / Elderly Medicine (12, 14, 18, 23, 29, 30, 32, 33,35 ,39 & 53)

(as a relative),

My mum was recently admitted to ward 53b at the GRI following symptoms of a stroke. We can’t speak highly enough of her consultant, Dr McAlpine. She went an above and beyond, she made sure my mum was well informed and we can’t thank her enough. Her secretary was also lovely and was a huge help through a stressful time. It’s lovely to see someone truly advocating on behalf of their patient as if it were their own family. Thank you Dr McAlpine! 

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 07/06/2024 at 09:45
Published on Care Opinion at 09:45

picture of Kevin Torbet

Dear Capricorn88

Thank you for sharing your heartfelt feedback regarding your mum's recent admission to ward 53B at the Glasgow Royal Infirmary. We are deeply touched by your kind words and are grateful to hear about your positive experience with our team, especially Dr McAlpine.

We are thrilled to hear that Dr McAlpine provided exceptional care and support, going above and beyond to ensure your mum was well informed and comfortable during such a stressful time

Additionally, we are pleased to hear that her secretary was a significant help and contributed to alleviating some of the stress you experienced. Our team works tirelessly to support our patients and their families, and your recognition of their efforts is greatly appreciated.

I will be happy to pass on your thanks to Dr McAlpine and her secretary who I'm sure will be touched to receive such generous feedback.

Kind regards

Kevin

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