"Empathy and a caring approach"

About: Forth Valley Royal Hospital / Endoscopy and day care

(as the patient),

Can you please sand my sincerest thank you to team Endoscopy at Forth Valley Royal Hospital for their professional and erudite application to my Internal inspection; upper GI endoscopy which they recently performed  at the Ambulatory Care Unit.

Moreover this adventure mirrors my prostate cancer journey which I posted sometime ago, and a detailed elucidation was given to me by all involved from start to finish. Not only but,  a few days prior to this activity, an injudicious comment was made to me by a clown stating that this procedure was painful.

Subsequently, my experience was joie de vivre and I did not feel any pain and after the activity the staff and I had a good yak to boot.

Finally please thank the following personnel;  Dr Ahmed, Rossi, Katie, Kim, Gail, Juby and Rosie of the Alloa Posse. These individuals are a true example who have empathy and a caring approach. Thank You Very Much Indeed.

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Responses

Response from Michelle Gilbertson, Senior Charge Nurse, Endoscopy Department, NHS Forth Valley 9 months ago
Michelle Gilbertson
Senior Charge Nurse, Endoscopy Department,
NHS Forth Valley
Submitted on 31/05/2024 at 15:09
Published on Care Opinion at 15:09


Hi Gerard 234,

Thank you for taking the time to post regarding your experience in the Endoscopy Unit.

We strive to ensure that our patients are reassured, informed and kept as comfortable as possible during procedures that are not pleasant. I am very pleased to hear your experience was a positive one.

I will ensure to pass on your kind words to those you have named and the remainder or the team, it really does make a difference to us to hear this.

I wish you well for the future.

Thank you, Kind Regards

Michelle Gilbertson SCN Endoscopy Unit

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