"Utterly shocking/ insensitive surgery "

I am so disappointed and upset with the constant service with this care provider. A few years ago it was brilliant. Staff and drs were kind, sensitive and helpful. Today was the final straw. After I called exactly at 8am I was put through to an aggressive receptionist. I explained my 2 year old has a fever of 39.5 and my other child (5) was diagnosed with scarlet fever over bank holiday from a dr on 111 call. ( fantastic service from 111- called in less then 2 hours accessed my son and prescribed antibiotics. He followed on to ask about my other children and should they develop symptoms to call my gp urgently. Fast forward today…

The rude aggressive receptionist told me “well you need to pick with child you need to see because dr can’t see both, so pick!” That took my breath away my husband heard this and I was shocked. I said it’s just for more antibiotics etc she said doesn’t matter that I had to pick between the two children. I said my 2 year old has a temperature and isn’t well. She followed on with a rude cold attitude and said I’d get a call back at some point later today. With my pervious experiences I’ve had waiting all day to never be called back I was not convinced. I’ve had multiple calls to 111 and they said the dr at the surgery needs to call me within the hour -8 hours later still nothing! Called the gp surgery to ask if what time roughly to expect a call. She was also not helpful but less rude. There is only one GP in that surgery obviously they don’t have the staff and they have too many patients but rudeness and insensitivity shouldn’t be tolerated. They have signs on the front of their reception but they fail patient care on our side and are awful to deal with. I can never understand people that are so rude and aggressive- why work with public?! The whole surgery is dated and should be shut down and completely replaced by people who care about humanity. I would hate to hear others going through what I’ve been through. My list is endless and negative I can’t even think of one positive about this surgery. Such a shame as it used to be great! I’ve now removed myself from this shambles of a GP surgery- I would never recommend