"I felt heard, understood and supported"

I would like to express my profound gratitude to the Consultant and Nurse who were so compassionate and patient with me in the Gynae Outpatient Clinic on Level 5 in the Mater Hospital.

I commenced HRT in 2021 after many years of dryness and discomfort. Then followed years of shortages of HRT and substitution of HRT products. I recently had difficulty accessing my prescription. The GP was eventually able to sort that out, but said that because I had not had the medication for a year, they would refer me for an ultrasound.

I was given an appointment for the Mater Hospital, which was cancelled and replaced with an appointment for the City Hospital, which was cancelled and replaced by an appointment in the Mater, all three appointment letters arriving on the same day.

I looked up the name of the Consultant on the letter who is listed as a Gynae Oncologist. I was very confused and thought it was some kind of mix up.

I attended the appointment in OPD Level 5 in the Mater Hospital with some trepidation. I did not understand what was going on nor why I was there. The Consultant and Nurse were more than kind to me. Those two ladies took time to explain to me why I was there and what was going on. They helped me manage my fears while they were examining me. I felt heard, understood and supported in an example of health care at its best.