Care Opinion

Extremely appreciative of the care

Posted By Ruby533

"Extremely appreciative of the care"

About: Glasgow Royal Infirmary / General Medicine (Wards 3, 4, 5 &46) Glasgow Royal Infirmary / Trauma & orthopaedics (wards 26, 27, 61 & 62 ) Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service / Patient Transport Service

(as a relative),

My sister has been a regular inpatient over the past year or so at the Glasgow Royal Infirmary. Despite busy wards and staff, I have been extremely appreciative of the care she has received.

She was extremely unwell and confused in autumn last year but the care and compassion that was shown to her and myself by the staff in Ward 3 and in particular the staff nurses Roelle and Cara was exceptional. She has since then been an inpatient in ward 27 and 62 where again she was extremely unwell and was well cared for. We are both grateful for the nursing, medical care and multidisciplinary teams who supported her. 

I would also like to express thanks to the patient transport and ambulance services who are always so professional and caring. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Erin Lees, Interim Lead Nurse, Orthopaedics - Glasgow Royal Infirmary, NHS Greater Glasgow and Clyde 4 months ago
Erin Lees
Interim Lead Nurse, Orthopaedics - Glasgow Royal Infirmary,
NHS Greater Glasgow and Clyde

Submitted on 03/06/2024 at 19:23
Published on Care Opinion on 04/06/2024 at 08:10

Dear Ruby533,

Thank you for taking the time to provide feedback on Care Opinion.

We are so glad to hear that you both had a positive experience whilst your sister was an inpatient in Orthopaedics at Glasgow Royal Infirmary.

I will ensure your feedback is shared with the nursing, medical and multidisciplinary teams in Ward 27 and Ward 62. They will be delighted to hear this.

We hope your sister is keeping well at home.

Many thanks,

Erin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Alan Martin, Patient Experience Manager, Corporate Affairs and Engagement, Scottish Ambulance Service 3 months ago
Alan Martin
Patient Experience Manager, Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 25/06/2024 at 13:29
Published on Care Opinion at 13:29

picture of Alan Martin

Dear Ruby533,

Firstly, please accept my sincerest apologies for the delay in replying, I have been out the office and trying to catch up now. I am very sorry.

I am sorry to read that your sister has been in and out of the hospital - I hope that she is doing ok? It is lovely however to read about all the fantastic care that she has been receiving and also great to read that our staff have been professional and caring. I am really grateful for you to take the time to share this on CareOpinion, it means a great deal and our teams in the West of Scotland have access to the notifications and will be equally as grateful I am sure.

Again, I hope that your sister is keeping well and feeling better and I wish you both all the very best.

Kind Regards

Alan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k