"Names we cannot remember but care we will not forget"

About: Craigavon Area Hospital / Emergency Department Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service / Emergency Control

(as a carer),

My Aunt took unwell in the early hours recently. We had to ring for an ambulance and from the controller I spoke to to the paramedics who arrived quite quickly after to the A&E staff in CAH. We were brought through a difficult journey with patience, care and respect. Thankfully my Aunt is responding to treatment. We just want to thank all those, whose names we cannot remember, but whose care we will not forget. 

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service last month
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service
Submitted on 06/06/2024 at 10:14
Published on Care Opinion at 10:14


picture of Neil Gillan

Good morning nuthatchsc66,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was reassuring to learn of the patience, care and respect of all the staff involved in your aunt’s journey. Feedback such as this lifts morale of all staff, in what is a challenging period. I wish your aunt a speedy recovery.

Best wishes

Neil

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Response from Paul Smyth, Interim Head of Service Emergency Departments, Acute & Emergency Medicine, Southern Health and Social Care Trust last month
Paul Smyth
Interim Head of Service Emergency Departments, Acute & Emergency Medicine,
Southern Health and Social Care Trust
Submitted on 10/06/2024 at 12:22
Published on Care Opinion at 12:22


Thank you for taking the time to share your feedback

we will share with the staff and hope your aunt fully recovers

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