"Poor patient service"

I have been taken care off by the hospital staff very well and with dignity but diabetes medicines didn't deliver patient centered care for me.

I had an appointment booked for 9.30a.m at the diabetes medicines and since l relocated recently to kent it was way to short notice to make changes and being used to the friendly staff at st Richard's it was worth the sacrifice of the travel. Due to road works there where delays with my trip and when l noticed l wasn't going to catch the prescribed 9.30a.m,l called the number attached to the sms on the appointment and advised l was going to be and hour late is it still advisable for me to proceed or should l turn back and rebook. The lady put me on hold and came back to me after a few seconds confirming l should proceed for an ETA appointment 10:30a.m and she gave me another number in case there where further changes.

I arrived at the hospital at 10:07, receptionist was very friendly and kind and they registered me and l was taken for observations and told to sit back in the waiting room. The nurse who took my obs came back to inform me the doctor couldn't see me as she had plenty other people to see. It's understandable, but they had the opportunity to tell me whilst l was an hour away to turn back, they could have made a referral to somewhere closer all l was told is l am sorry she can't see you, no sign of sympathy or explanation, the sacrifice made and day wasted, fuel used and all. I am driving off so disappointed just being treated like an appointment no patient centered care at all......Really disappointment 167miles traveled to have my weight and blood pressure taken.