I have found trying to ‘use’ this practice as a patient so stressful that my partner has to phone or call in person for me. I find the reception staff impenetrable, one recent example is where I told them that I am not a regular visitor to the doctors so I need to have the procedures explained regarding blood tests etc, I could not get a clear answer from them. It took several phone calls to get this cleared up. I saw a consultant and am now trying to get the prescriptions on the NHS (my consultant wrote to the surgery), again could not get a clear answer from reception about how I go about getting this arranged, would I need an appointment? In the end I made an appt as I was running out of medication (not sure if this required and may be taking an appt from someone who needs it?) the final straw was discovering on the NHS app that my blood tests reveal 4 abnormal results but I was only told about one of them. My condition means that I become stressed and anxious far quicker than ‘normal’ but find using this practice makes me feel far worse than before I engaged, which is not right. I must stress that at no point did I get into any arguments with the staff either in person or over the phone as I just don’t have the emotional energy to do so.
I have decided to change to another practice.
"Worst practice I’ve experienced in my lifetime"
About: Appletree Medical Practice Appletree Medical Practice Belper DE56 4GG
Posted via nhs.uk
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