On ward D31 at the QMC I was in the bathroom/toilet when I felt very faint and ill. I pulled the red emergency cord for assistance, but no-one answered it for more than 10 minutes. Only then did a member of staff put their head round the door and enquire whether everything was OK. They said they'd just happened to be passing from a different bay of the ward, and noticed the red light. They helped me back to my bed.
Surely there should be a more reliable, more prompt response to calls for assistance? While i was on the ward i found that the responses to patients pressing their call buttons was unreliable and tardy also, even when the staff working on that bay were nearby.
It leaves the patients constantly worried, if they can't rely on help being available when they need it?
"Lack of response to urgent calls"
About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / General medicine Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus General medicine NG7 2UH
Posted by witherspoon (as ),
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