Care Opinion

Prompt response to calls

Posted By witherspoon

"Prompt response to calls"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / General medicine

(as a service user),

I was in a side room on ward C4, the acute stroke ward, at the QMC, 10 months ago. I was left alone for hours, and even when I pressed the call button because i needed the nurse, no-one came for at least 20 minutes. 

There should be a system in place for prompt response to such calls, especially to a sideroom - who knows what emergency could be occurring,  and a 20 minute delay could be fatal.

When I was  discharged, I was totally ignored as I staggered past staff sitting at desks, they didn't seem interested.

Staff attitude

Staff attitude


Medication

Medication


Calling for help

Calling for help


Nurses

Nurses


Care staff

Care staff


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Responses

Response from Kelly Morley, Patient Experience Officer, Patient Experience and engagement, Nottingham university hospitals last month
Kelly Morley
Patient Experience Officer, Patient Experience and engagement,
Nottingham university hospitals

Submitted on 11/06/2024 at 16:18
Published on Care Opinion at 16:18

Dear patient,

I was so sorry to hear that this was your experience as an inpatient at QMC I will of course send your review to the matron and ward manager of C4 as anonymous feedback now.

If you are able to please could you contact me by email using the email address pals@nuh.nhs.uk and mark it for my attention with your name and contact details so that I can get you a response from the department.

I look forward to hearing from you

Kind regards,

Kelly – Patient experience officer

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