"Physio form"

About: Royal Oldham Hospital / Trauma and orthopaedics

(as a service user),

Self referred to the physio team following an injury - after the referral was processed and I was asked to ring and make an appt, I was sent a text with a link to an arthritis form which I was asked to complete. I was confused as I don’t have arthritis and had referred myself for a sports injury so I rang back and was informed that this arthritis questionnaire was sent to all physio patients to complete - when I queried this, I was informed that several people had been confused like me. I was told that because the questions had been devised by the arthritis team, that’s why it was called that. 

What I don’t understand is why this form isn’t re-named if it really is for all physio patients? Surely that’s a quick fix and will stop all the confusion?

Oldham is always a difficult hospital to deal with and logic seems in short supply but I’m hoping this simple amendment can be done without needing a year like everything else does there.  

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Responses

Response from Trudy Taylor, Head of Patient/Service User Experience, Northern Care Alliance NHS Foundation Trust 3 months ago
Trudy Taylor
Head of Patient/Service User Experience,
Northern Care Alliance NHS Foundation Trust
Submitted on 18/06/2024 at 12:13
Published on Care Opinion at 12:18


Dear AKA

Thank you for taking the time to share your feedback.

The MSKHQ Questionnaire is a short questionnaire that allows people with musculoskeletal conditions to report their symptoms and quality of life in a standardised way.

It was developed jointly by the Arthritis Research UK Primary Care Sciences Research Centre at Keele University and the University of Oxford, co-produced with active participation and feedback from people with arthritis and musculoskeletal conditions, clinicians and academics.

We appreciate your feedback and our team will explore changing the text alongside the link sent to patients avoid future confusion.

Kind regards

The Patient Experience & Oldham Physio Team

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