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"My care after a fall"

About: Intermediate and Transitional Care / Community Discharge Service The Ulster Hospital / Fracture Clinic The Ulster Hospital / Minor Injury Unit The Ulster Hospital / Ward 4A (Orthopaedics)

(as the patient),

I had a bad fall which meant that I couldn't put my left foot to the ground.

I spent a week at home with care from my family waiting for the swelling to go down and the pain to ease but at the end of the week when this hadn't happened we made an appointment to be seen at the minor injuries department in the Ulster hospital.

I was seen promptly at 11.30am by a nurse practitioner who took a full history and sent me to x-ray where again I was seen immediately. The x-rays were back, the damage was explained to me, the orthopaedic department was consulted, my leg was encased in a full length cast and I was in bed in ward 4a by 4.30pm. 

The nursing care was exceptional as was that shown by the medical staff under the leadership of the  consultant, Mr James who very clearly explained the problems of treatment due to the damage caused. My only complaint would be that as the food was fairly inedible and was always very cold my family had to bring me a hot meal each evening.

After two weeks I was moved to Domnall Care Home for rest and rehabilitation.  I was amazed at the quality of care that I received there. 

When I arrived I was welcomed by a smiling member of staff who escorted me to a very nice ensuite room and explained how things worked there. I spent the next four months in Domnall and during that time I was treated with love and respect by all the young women and men who work so hard to make sure that the residents' every need is taken care of. I should say that, as a lady in her 80s who has never been totally dependent on anyone for personal care, I expected to be embarrassed and upset by needing such very personal help, especially from young men.  However, I shouldn't have worried as, without exception, they were totally professional and I left with my dignity intact. 

I would love to name some of the staff who really went the extra mile but I would be afraid of missing someone out.  I am happy to say that from the manager, down through the nurses, the care assistants, the chef and all the rest of the staff, they can hold their heads up with pride in an exceptionally difficult job very well done. 

Part of my care was given by the Community Discharge Service in a team of an Occupational Therapist and a Physiotherapist. These two pleasant young men, Andrew and Stuart, came to see me each week, and once the cast came off, they had me walking to the bathroom on a zimmer frame the next day. In a very short time Andrew had provided a fitment for my toilet at home and also a perching stool for my kitchen.  He came to visit me the morning after I got home to check that everything in my home was suitable and Stuart will come to check my walking etc. 

I never expected to be totally out of action for almost five months, nor did I expect to be content for all of this time but, thanks to the loving care I received in ward 4a of the Ulster hospital, Domnall Care Home and the prayers of many people, I was able to (almost) enjoy the experience. 

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Responses

Response from Julie Bray, Service Improvement & Governance Lead, Occupational Therapy, BHSCT 10 months ago
Julie Bray
Service Improvement & Governance Lead, Occupational Therapy,
BHSCT

I work with all the Occupational Therapy staff in the Belfast Trust to make our service to you the best it can be.

Submitted on 07/06/2024 at 14:54
Published on Care Opinion at 14:54


picture of Julie Bray

hi Sadie463,

thank you for taking the time to leave this response, it is invaluable for us to hear back about how our services are performing and meeting peoples needs. I will pass this onto the Occupational Therapy staff in the Community Discharge Service. I am glad to hear that you are back home after such a long recovery period and wish you well for your continued rehabilitation.

kind regards

Julie Bray

Service Improvement & Governance Lead Occupational Therapist.

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Response from Elaine Pringle, Catering Service Lead, Patient Experience, South Eastern Health & Social Care Trust 10 months ago
We are preparing to make a change
Elaine Pringle
Catering Service Lead, Patient Experience,
South Eastern Health & Social Care Trust
Submitted on 11/06/2024 at 16:04
Published on Care Opinion at 16:42


Hello Sadie463,I am very sorry that your meals were cold and inedible during your stay in 4E.
We are currently reviewing our patient menu.

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Update posted by Sadie463 (the patient)

Thank you for the prompt response. The ward concerned was 4A not 4 E

Response from Maggie Magowan, Urgent Care Service Development Lead, South Eastern Health and Social Care Trust 10 months ago
Maggie Magowan
Urgent Care Service Development Lead,
South Eastern Health and Social Care Trust
Submitted on 11/06/2024 at 17:52
Published on Care Opinion at 17:52


Many thanks for taking the time to leave this response, it is invaluable for us to hear feed back about our services. I am delighted to hear how promptly you were assessed and treated in the Minor Injury Unit at The Ulster Hospital.

Despite growing pressures for Urgent and Emergency Care we always aim to assess patients as quickly as possible and deliver the care they need. I hope you are continuing to recover well at home.

Kindest regards

Maggie Magowan

Clinical Manager Unscheduled Care

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Response from Lynne Harbinson, Ward Sister, Surgery - Orthopaedic, South Eastern Health & Social Care Trust 10 months ago
Lynne Harbinson
Ward Sister, Surgery - Orthopaedic,
South Eastern Health & Social Care Trust
Submitted on 12/06/2024 at 14:46
Published on Care Opinion at 15:28


Hello Sadie, Thankyou for taking the time to tell about your experience on ward 4A. I am glad to hear that you are recovering well from your injury and are back in the comfort of your own home.

Kind regards

Lynne Harbinson

Ward Sister 4A.

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