Care Opinion

They really took the time to engage with him

Posted By Mum of a little boy

"They really took the time to engage with him"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Oral and maxillofacial surgery Stirling Care Village / Minor injuries unit

(as a parent/guardian),

My son who is only 5 fell and burst his face open at swimming lessons. He had a deep wound on the edge of his lip and face. I was really worried about how he would cope with the injections for the local anaesthetic and then stitches to his lip and the inside of his mouth.

I was first seen at Stirling minor injuries. The nursing assistant and the AP that saw my son were lovely, they really took the time to engage with him and keep him calm. They took pictures of his injuries and sent them to Maxi Facial specialist team at FVRH. Who advised that they wanted to see him.

I then went to A&E at FVRH and thankfully was taken soon after my arrival. The doctor introduced herself by her first name and I later found out her name is Dr Andrews. She went out of her way to talk and chat with my son about his interests and kept him engaged and calm whilst she looked at his wounds.

She then explained to him what she was going to do in away he would understand, thankfully he tolerated the local anaesthetic and the stitches. Dr Andrews was amazing, very skilled and the after care was superb. 

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Responses

Response from Kirsty Meikle, Lead Nurse, Emergency Department/Minor Injuries Unit, Forth Valley 3 months ago
Kirsty Meikle
Lead Nurse, Emergency Department/Minor Injuries Unit,
Forth Valley

Submitted on 13/06/2024 at 10:30
Published on Care Opinion at 10:30

Dear Mum of a little boy

Thank you very much for taking the time to share your experience of our MIU and ED with us.

I'm sorry to hear your son suffered an injury which required you to attend in the first place, this must have been a very worrying and stressful time for you both. I hope he has fully recovered now.

I am delighted to hear that the staff's approach helped both you and your son have a positive experience on this occasion and I will ensure this is fed back to the teams involved.

Feedback such as this is very much appreciated by staff, especially when they are working under such challenging conditions, so thank you again.

Take care

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