Care Opinion

Let down by treatment

Posted By A really despondent patient

"Let down by treatment"

About: Lymington New Forest Hospital

(as a service user),

1. Pre surgery examination carried out. The following day I receive a voicemail from X at Lymington. Could have been Lymington Tesco’s, Lymington Tyres. Were they incapable of stating Lymington Hospital? Very unprofessional. At the very least give me a clue, Nurse X might have helped.

2. Was told an unnamed doctor had ordered an echocardiogram. Ordered. I was not asked if I wanted or agreed to this procedure. Some unnamed person had ordered!

3. I was not told why this was necessary. Surgery cancelled

4. Since this happened — and the echocardiogram several weeks later— I have been unable to obtain any information. 10+ telephone calls, no info on NHS app, not on My Medical Record. GP has received nothing, online form completed and presumably ignored as I have not received a reply.

How does this make me feel ? Angry. Insignificant. Bullied.

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Responses

Response from Abigail Barkham, Divisional Clinical Lead for Physical Health Mid and North Hampshire, Mid and North Hampshire, Southern Health NHS Foundation Trust 3 months ago
We are preparing to make a change
Abigail Barkham
Divisional Clinical Lead for Physical Health Mid and North Hampshire, Mid and North Hampshire,
Southern Health NHS Foundation Trust

I am the consultant for the Mid Hampshire Urgent Community Response service. Looking after individuals at home instead of hospital when it is safe to do so.

Submitted on 13/06/2024 at 18:58
Published on Care Opinion on 14/06/2024 at 08:57

picture of Abigail Barkham

Good Evening

Before I thank you for your honest words I want to say how sorry I am that this was your experience at Lymington Hospital.

I wanted you to know that yesterday I passed your feedback on to the Lymington Team so that we can look into your poor experience.

I am so sorry that you felt angry, insignificant and bullied. What an awful experience and we have no right to make you feel like that because of how you were treated.

I will follow this up and expect the Lymington Team to reply to you through the Care Opinion platform. If however you would like to talk this over face to face or in a phone call this is also fine and I'm guided by what is best for you.

Please accept my most sincere apologies and assurance that your experience and feedback and how we made you feel will get to the right people.

We can use the Care Opinion platform to provide you with information on changes made.

I'm very happy to talk with you about next steps

Best Wishes

Abigail Barkham

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Abigail Barkham, Divisional Clinical Lead for Physical Health Mid and North Hampshire, Mid and North Hampshire, Southern Health NHS Foundation Trust 3 months ago
We have made a change
Abigail Barkham
Divisional Clinical Lead for Physical Health Mid and North Hampshire, Mid and North Hampshire,
Southern Health NHS Foundation Trust

I am the consultant for the Mid Hampshire Urgent Community Response service. Looking after individuals at home instead of hospital when it is safe to do so.

Submitted on 24/06/2024 at 17:30
Published on Care Opinion on 25/06/2024 at 08:28

picture of Abigail Barkham

Good Afternoon,

I wanted to take the opportunity to update you on what has happened since you let us know how you felt with the service you received at Lymington Hospital.

Since posting my last response I was able to talk to Wendy Rees the Divisional Director for the Hampshire SW locality in which Lymington Hospital falls within. Wendy was able to inform me that the service you received, whilst hosted by Southern Health at Lymington, was provided by University Hospital Southampton (UHS).

I have therefore been able to ensure that the right person from UHS (Greg Chapple) has been able to see your feedback and was going to ensure that he would talk to the team involved in your experience.

If you would prefer to talk to Greg do reach out to me Abigail Barkham 07500608684 and I can organise this for you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by A really despondent patient (a service user)

I do not consider that making a change. I have treatment at Lymington hospital, but somehow Southampton hospital staff are responsible? I call that passing the buck.

But sadly as a patient in the NHS I often feel like an inconvenience. Look at how state health services are run elsewhere in t he world, how efficient they can be and how patients are treated as people.

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