Care Opinion

Excellent patient experience from start to finish

Posted By lepusgk33

"Excellent patient experience from start to finish"

About: University Hospital Wishaw / Endoscopy

(as a service user),

Huge thank you to staff in Endoscopy at WGH.  They were all fantastic.  

Excellent patient experience from start to finish.  Reception and nursing staff were all lovely:  caring, approachable and professional.  Everything you need to put you at your ease. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 5 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 17/06/2024 at 18:11
Published on Care Opinion at 18:11

picture of Jennifer Montgomery

Dear lepusqk33,

Thank you for sharing your experience of University Hospital Wishaw, Endoscopy.

I am so pleased to hear that you had a great experience when attending your appointment. It must have been very reassuring to have kind and friendly professionals without throughout.

I look forward to passing on your kind words to the whole team who I am sure will be delighted to hear your feedback.

I hope you are doing well.

Kind Regards,

Jenni

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