Care Opinion

Appointment for X-ray

Posted By coinrs69

"Appointment for X-ray"

About: Malvern Community Hospital Worcestershire Royal Hospital

(as a service user),

Received an appointment through for an X-ray at Worcester hospital. I tried for days to call the department to see if I could change to Malvern. They either don’t answer phone or when they do, they hang up. I even tried switchboard and they don’t answer either.

In desperation I rang Malvern Hospital. They are always so helpful and nothing is too much trouble. They actually rebooked the appointment to tie in with another appointment I had already on that day. Staff at Malvern are amazing and I would always rather go there than Worcester. 

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Responses

Response from Julie Webber, Lead Nurse for Patient Experience, Worcestershire Acute Hospitals NHS Trust 4 months ago
Julie Webber
Lead Nurse for Patient Experience,
Worcestershire Acute Hospitals NHS Trust

Submitted on 12/06/2024 at 12:10
Published on Care Opinion at 12:14

Thank you for your feedback which has now been sent to our patient advisory liaison team to ensure that it is fed back to the relevant departments.

I apologise about the issue with the phones to the department at Worcester Hospital this will be raised by the feedback provided through PALS.

kind regards

Julie

Patient Experience Lead Nurse

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