"I was made very welcome and I have enjoyed my stay here."

About: Cloughreagh House

(as a staff member posting for a patient/service user),

I found Cloughreagh excellent. The care and attention I have received here has been wonderful and I couldn’t have been looked after any better. The care staff were all very kind and nothing was too much trouble for them.

I have enjoyed the food, there has been a good variety, it has been nice and hot and served nicely. I liked going to the dining room for my meals, the kitchen staff were all lovely.

My bedroom in Cloughreagh was lovely and warm and very comfortable. I enjoyed looking out the window at the pleasant surroundings, the trees and shrubs. I’m from the country and I got a great deal of pleasure from this.

I have had an extended stay in Cloughreagh waiting on a package of care, I was delighted to hear today that a care package is now available and I am going home tomorrow.

I will miss the company here, I love talking to people and I enjoyed my chats with the staff and I also met some nice people.

When I first came out of hospital I knew nothing about Cloughreagh, I had never heard of it. I was happy to come though to get out of hospital. I was made very welcome and I have enjoyed my stay here. The staff have been very responsive to me and I have been content.

While I have been here the staff have shown me a new leaflet about Cloughreagh which explains exactly what happens here and I think this will be a great help to people coming in and also to be given out in hospital when they are asking patients to come here.

I want to thank everyone in Cloughreagh that has been involved in my care and I am just delighted now to be going home to my own house.

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Responses

Response from Stephanie Campbell, Senior Support worker Cloughreagh House, ACS, Southern Health and Social Care Trust 3 weeks ago
Stephanie Campbell
Senior Support worker Cloughreagh House, ACS,
Southern Health and Social Care Trust
Submitted on 19/06/2024 at 11:13
Published on Care Opinion at 11:13


Thank you for taking the time to share your experience of Cloughreagh on Care Opinion and for the kind things you have said about Cloughreagh.

We welcome feedback from the people who access our service and we use this to build on our success and to make improvements to the service. One such improvement is the Information Leaflet you mentioned which has been introduced to explain our service to those who are referred to us as like yourself many of service users had no idea what Cloughreagh provided. To supplement this we have now compiled and introduced a Welcome Pack which provides our service users and their family with appropriate information about the service.

You did have a lengthy stay with us while waiting on your care package and we are delighted that this has become available and you are now in your own home. On behalf of the Cloughreagh Team I would like to thank you again for your feedback which I will share with the staff team and I wish you continued good health.

It was a pleasure meeting you and being part of your recovery journey.

Kind Regards

Stephanie Campbell

Senior Residential Support Worker

Cloughreagh House

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