"What could we have done differently?"

About: Royal Oldham Hospital / Trauma and orthopaedics

(as a service user),

My wife and I arrived at Royal Oldham Hospital at 2.00pm for a 2.35 consultation appointment with an orthopaedic surgeon. My wife is a wheelchair user and I currently have difficulty walking with an ankle injury, which was the reason for our visit today. As my wife is a blue badge holder, we drove onto the car park hoping to be able to find a disabled parking space, but none were available.

We stayed in the car park for 10 minutes or so in the hope that a space would become available, but sadly, none did. We therefore drove out if the car park, back onto the road, then back again onto the car park to see if any spaces at all had become available, but again, without success. It was by now 2 25pm, and time was running out for our appointment. Once again we drove out of the car park onto the main road and back into the car parking area. Still nothing, except a space adjacent to A&E where there were no yellow lines and no no parking signs. We had no alternative but to leave the car there, displaying the Blue Badge with the correct time of arrival displayed. We got back to the car at 2 55pm, only to find we had a parking ticket!

What could we have done differently? If we were to get to the long awaited appointment we had no choice, we had to park somewhere near to the main door. My wife is wheelchair bound, and at the present time, I am only able to walk short distances, using my wife in her wheelchair as my walking frame.

Parking is horrendous in many hospitals, Royal Oldham Hospital is particularly difficult and stressful. 

I intend writing to the parking company to appeal. We'll just  have wait and see now!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Trudy Taylor, Head of Patient/Service User Experience, Northern Care Alliance NHS Foundation Trust 4 weeks ago
Trudy Taylor
Head of Patient/Service User Experience,
Northern Care Alliance NHS Foundation Trust
Submitted on 18/06/2024 at 12:10
Published on Care Opinion at 12:17


Dear Phil

We are sorry to hear of your problem when parking at Royal Oldham Hospital recently. Our parking is very busy during Monday to Friday daytimes and parking restrictions also apply on surrounding streets. We ask all travelling to the hospital to try to use an alternative travel choice, which does not include the need to park a vehicle, but appreciate this is not always possible for everyone.

All parking charge notices are processed and managed by our parking company, Open Parking (View or Pay Your Parking Charge Notice (PCN) - Open Parking), on our behalf. You should contact them directly, ideally using the online appeal option. When appealing any parking charge notice issued, they will consider extenuating circumstances and issues, if relevant evidence/confirmation is supplied, and reply accordingly.

Kind regards

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k