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"OT was understanding and knowledgeable"

About: Community Services - Eastern / Independent Living Centre

(as a relative),

My mother who is almost 90 was diagnosed with mixed dementia in 2023. She has always liked to keep up with the times and has various digital gadgets, but in the last few months she has been having problems, and we realized it was time to change them and make things easier for her and less frustrating.

So we visited the independent living centre in Newton abbot, to get some advice on what digital gadgets would be most helpful for her and a few other things. 

We had a lovely warm welcome by the receptionist, and then were seen by Dawn the OT. 

Dawn was fantastic, very friendly, empathetic, understanding and knowledgeable. She gave us many ideas for replacement technology that my mum would be able to use now and in the future, and showed us examples of what is on the market to buy. She also suggested other ideas that we hadn't even thought of that will make a real difference for my mother. 

So my mother and I would definitely give dawn a 10/10 for doing a fabulous job. we would highly recommend her and this resource, to anyone who has a disability and is struggling in their everyday life.

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Responses

Response from Mia Burnard, Senior Administrator (Northern Services), Independent Living Centre (Northern Services), Royal Devon University Healthcare NHS Foundation Trust last week
Mia Burnard
Senior Administrator (Northern Services), Independent Living Centre (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 17/06/2024 at 11:23
Published on Care Opinion at 11:23


picture of Mia Burnard

Dear blackbirdtt53,

We very much appreciate you taking the time to leave us a feedback! I have made Dawn and the rest of the team aware and all of them sends their thank you for your kind words.

We're happy to know that mum's assessment at the centre has been both positive and informative; and that your visit with Dawn has given you and your mum plenty of useful ideas and potential technology/gadgets to purchase which will hopefully aid in mum continuing her independence and keeping up-to-date with current affairs.

Please do not hesitate to get in touch with us for any other questions you may have; we are always happy to help.

Thank you again for your feedback!

Best wishes,

Mia

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