"Superb delivery "

Elderly mum unwell for 6 days, I thought she may have a kidney infection. From first online communication with 111 through to the nurse attending mum was less than 4 hrs. Communication, assessment , triage, diagnosis and treatment was first class and avoided her being admitted to hospital. Within 24 hrs the antibiotics were working, confusion reducing and she was back on her feet. I cannot praise this service enough. I am a nurse myself with over 40 yrs in the NHS and I was truly proud to be part of this. Thank you so much