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Miscommunication

Posted By Alasw56

"Miscommunication"

About: Community Services - North Devon / Urgent Community Response (UCR)

(as a staff member posting for a carer/relative),

I don't know why they bothered coming. They asked mum if she wanted breakfast and if she could dress herself. No food was needed and I dressed mum. They chatted for a bit then left. They were very professional and managerial but I was expecting a support worker to provide both of us with the personal care and support we need. 

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Responses

Response from Michael Craddock, Patient Experience Coordinator, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 6 months ago
Michael Craddock
Patient Experience Coordinator, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 12/09/2024 at 08:58
Published on Care Opinion at 08:58

Dear Alasw56,

Thank you for taking the time to leave your feedback and I am sorry to hear about your recent experience.

Your comments have been forwarded to Cher Evans, Clinical Team Lead, Response and Recovery Team. Cher would like to have the opportunity to discuss your situation with you in more detail and help to establish the support you need.

As feedback received via Care Opinion is anonymous, if you would like to discuss further please contact Cher direct on rduh.rrclinical@nhs.net quoting ref: CO1220137.

Once again, thank you for providing your feedback.

Kind regards,

Michael

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