"Excellent care throughout our stay"

About: Camglen Community Maternity Maternity care (Wards 47, 48 & 50) / Labour suite maternity Maternity care (Wards 47, 48 & 50) / Maternity Assesment/Triage Maternity care (Wards 47, 48 & 50) / Maternity care (Ward 48) Maternity care (Wards 47, 48 & 50) / Maternity care (Ward 50)

(as a service user),

Our baby boy was born recently by way of a C-section. The section was semi-elective as I declined an induction and requested a section after having been in early labour with contractions for around three days (waters partially breaking) and with labour then stalling. 

The care we received first at maternity assessment, then at ward 48, labour ward and finally ward 50 was excellent, and I can't even begin to thank the staff at QE enough for everything that they did for me and my little boy. I felt like I was listened to throughout our stay and I feel I had the most positive birth experience, which I think is so important. It was clear that it was a particularly busy day (no doubt not a rarity these days) but all staff members did all they could to move things along. 

There were so many incredible staff members who took care of us, but I specifically want to thank a few who really stood out.

Dr Vezza at maternity assessment immediately understood I wasn't going to agree to an induction under any circumstances, she respected my wishes and put a plan in place to allow me to return to the hospital the next day for a section, if necessary.

Whilst I only remember the name of the surgeon (Scott) and midwife (Mhari) from my section, I'd like to thank every single person who was involved as despite having had to wait all day for an available slot, the staff did everything they could to get my section done before midnight and my section experience was so incredibly positive, calm and I'll treasure the memory forever. Mhari also looked after us so well in recovery and deserves a special thank you.

I also want to thank midwives Lesley and Karen who took such good care of us during our stay at ward 50. What also stood out to me was the support I was provided with in relation to breastfeeding by midwives, volunteers etc. 

I'd also like to mention how much I appreciated the fact that my husband could stay at the hospital during the night. I fully appreciate some women may not feel comfortable with male partners on the ward during the night but I personally feel that men aren't simply visitors - they're a lot more than that and provide their partners' with emotional and physical support at a time when it's desperately needed.

I was exhausted from not having slept for days before I gave birth due to regular contractions and had my husband not been able to stay until 3am on our second night, I wouldn't have been able to cope mentally or physically or continue to breastfeed. I feel I would've been at risk of mental health issues had my husband not been able to provide the support I so needed in those first few days so for me the policy to allow birthing partners to stay is vital and must remain in place.

I didn't find any partners disruptive during our stay and my husband was very conscious of how he was whilst on the ward, he was there purely to support me and stayed in our bay as much as possible, especially during the night. 

Finally, I should also mention my community midwife Amanda at Camglen midwives as she provided me with excellent care throughout my pregnancy.

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Responses

Response from Gaynor Bird, Lead Midwife, Maternity, NHSGGC 3 months ago
Gaynor Bird
Lead Midwife, Maternity,
NHSGGC
Submitted on 20/06/2024 at 11:19
Published on Care Opinion at 11:19


picture of Gaynor Bird

Dear Grateful_first_time_mum,

Many thanks for taking the time to tell us about your recent stay here at the Queen Elizabeth University Hospital Maternity Unit during the birth of your baby boy. What a lovely and empowering story and I am very proud to read of such excellent care throughout all points of your journey during what must have been a stressful time for you.

It is always our aim at QEUH Maternity to ensure that we prioritise the needs of women and their family and even during particularly busy times it is amazing to read of how well supported and listened to you were.

It is also reassuring to hear how positive your experience of person centred visiting was and that your husband was able to stay to support you and your baby during your first few days, It is challenging in our shared areas and I am pleased that this worked well for you.

Our staff are incredible and go above and beyond every day to ensure that women have a positive birth experience. I will ensure that your gratitude and praise are passed on to Dr Vezza in Maternity Assessment Triage, Scott and Mairi in Labour ward and midwives Karen and Lesley in Ward 50 and community midwife Amanda in Camglen.

Thank you again and best wishes to you and your family.

Gaynor

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Response from Heather Weir, Senior Midwife, Community & Outpatients, NHS Lanarkshire 3 months ago
Heather Weir
Senior Midwife, Community & Outpatients,
NHS Lanarkshire
Submitted on 20/06/2024 at 12:09
Published on Care Opinion at 12:09


Dear Grateful_first_time_mum

Congratulations on the Birth of your Baby Boy! I am delighted that Amanda provided you with a positive pregnancy journey.

I will pass on your lovely comments.

Many Thanks

Heather

Senior Midwife Community

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