"Atrocious service being passed off as nhs care"

Posted via nhs.uk 10 months ago

Shocking, atrocious service being passed off as NHS care. My referrals have been stuck in the system for months. I get no help from circle or my gp. Circle have a call centre number. I have tried calling five times and have been stuck in the queue for over an hour. When a human does pick up the call they hang up you without even bothering to speak to you. I cannot afford private healthcare. NHS care is the only option I have. I am left suffering in terrible pain.

More about:

pain
stuck

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Circle Bedford Msk

Submitted on 09/12/2024 at 20:22

Published on nhs.uk at 20:23

Hello.
Thank you for taking the time to share your experience with us and I am sorry to hear about the difficulties you’ve faced with your referrals and the challenges in reaching us. It’s especially concerning to hear that you have been left in pain and without the support you need.
We'd like to assure you that this is not the level of care or service we strive to provide.
To investigate further, please could you provide us with more details including your full name, date of birth and postcode, to circle.integratedcare.pals@circlehealthgroup.co.uk.
Please know that we are committed to improving our processes and ensuring patients like you receive the care and attention you deserve.
Kind regards,
Circle Integrated Care - Bedfordshire

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Circle Bedford Msk

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Atrocious service being passed off as nhs care

"Atrocious service being passed off as nhs care"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k