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"All of the staff are helpful and pleasant"

About: General practices in Greater Glasgow & Clyde

(as the patient),

Once again, having had an appointment with Dr Masson at Clarkston Medical Centre, I feel that I have to acknowledge my appreciation of the excellent care that the practice provides and also the wider services at Eastwood Health and Care Centre.

All of the staff are helpful and pleasant, which makes a difference to the overall experience. Thank you.

This time I used a new service (to me), Bloods and Go.  It was so convenient to take my card downstairs and wait a few minutes for my blood to be taken.

Getting my results back is also going to be very efficient.

I feel very fortunate to be able to tell this story.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 10 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 28/06/2024 at 12:12
Published on Care Opinion at 12:12


picture of Kevin Torbet

Dear Elka

Thank you for sharing your positive experience with Dr Masson at Clarkston Medical Centre and the wider services at Eastwood Health and Care Centre. We are delighted to hear that you are pleased with the care and service you received.

Your kind words about our helpful and pleasant staff are greatly appreciated. We strive to create a welcoming and supportive environment for all our patients, and it is wonderful to know that our efforts made a difference to your overall experience.

We are also pleased to hear that you found the Bloods and Go service convenient and efficient. Providing timely and accessible services is a priority for us, and your feedback reinforces the value of these efforts.

Your appreciation and acknowledgment mean a lot to us and will be shared with the entire team.

Kind regards

Kevin

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