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From start to finish I was treated very professionally

Posted By venuspt93

"From start to finish I was treated very professionally"

About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital / Minor Injuries Assessment Service Forth Valley Royal Hospital / Xrays & Scans

(as the patient),

In mid June 2024, due to a mishap, resulting in a very badly gashed pinkie I had to attend FVRH Larbert casualty Dept.   

From start to finish I was treated very professionally. Efficiently. Friendliness.  Courtesy and a bit of humour thrown in. I was processed from assessment, to minor injuries were I was treated by the lovely Amie and Jennifer. Top class treatment. 

Again totally professional and more than efficient. Friendly and humorous into the bargain at no extra charge. Alas they were not to hot on their music. 

I must also mention the X-Ray Dept. Again totally professional and efficient.  I can only praise all involved who attended and treated me to the HIGHEST. 

Well done and sincere gratitude. 

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Responses

Response from Jennifer Gilchrist, Radiology Department Manager, Radiology, NHS Forth Valley 5 days ago
Jennifer Gilchrist
Radiology Department Manager, Radiology,
NHS Forth Valley

Submitted on 24/06/2024 at 12:24
Published on Care Opinion at 12:24

Dear venuspt93,

Thank you for taking the time to feedback on the service you received recently. I am very pleased you found the staff to be professional and efficient. We strive to make each patients journey as efficient as possible, and while we don't always get the timings right - I am very pleased you experienced excellent care while being treated.

I hope your finger is healing well and you have a swift recovery,

Many Thanks,

Jen

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Response from Tracey Archibald, Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit, Nhs Forth Valley 4 days ago
Tracey Archibald
Lead Nurse for Advanced Practice ED/MIU, Emergecy Departement/Minor Injuries Unit,
Nhs Forth Valley

Submitted on 25/06/2024 at 14:29
Published on Care Opinion at 14:29

Good afternoon venuspt93

Thank you for taking the time to given feedback on your recent visit to our minor injury service in the ED. I am delighted to see they treated you with kindness and professionalism, apologies for the lack of music knowledge.

This will be shared with them.

I hope you are recovering well

Tracey

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