"They cannot offer me an appointment"

About: Outpatient Department / Outpatient Orthopaedic Clinic

(as a service user),

I have suffered with painful arthritic joints in my hands and feet for many years. Over the years I have attended Orthopaedic ICATs and Podiatry with a diagnosis of Frieberg’s/avascular necrosis in my toes. Having waited some years on the waiting list, I attended an appointment in late 2022 with the Foot and Ankle Consultant Mr Henderson in Musgrave Park Hospital.

Mr Henderson examined my feet and reviewed the various x-rays and MRIs. He said that realistically all that could be done would be to make my feet more comfortable. I appreciated his honesty. He referred me to physiotherapy and said that he would review me afterwards.

And then Mr Henderson Foot and Ankle Consultant retired. I spoke to Musgrave Park Hospital Registration Office who told me that I am down to be reviewed, but that I have not been assigned to a Consultant to review me. I spoke to Partial Bookings but they cannot offer me an appointment because I have not been assigned to a Consultant.

I am in a lot of pain a lot of the time. I can only tolerate the shoe on the right foot for a short time because of burning pain in the toes and the feeling that the circulation in the big toe is being cut off.

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Responses

Response from Seamus O'Brien, Senior Manager , Withers Orthopaedics area, Belfast Health and Social Care Trust 3 months ago
Seamus O'Brien
Senior Manager , Withers Orthopaedics area,
Belfast Health and Social Care Trust
Submitted on 25/06/2024 at 19:50
Published on Care Opinion at 19:50


Hi (HellsBells!)

My name is Dr Seamus O’Brien I want to apologise for the lateness of this response, there was some difficulties in getting this story to myself however the Patient and Client Experience Facilitator for the Belfast Trust has forwarded your story to myself. I am sorry to hear of your ongoing pain, and will do all I can to help you. Thank you for posting your story on Care Opinion.

I sincerely apologise for your experience and will in the first instance pass on your concerns to the relevant team.

Please contact PatientExperience@belfasttrust.hscni.net and leave your patient details and the Facilitator will ensure this is passed to myself. I will ensure the relevant actions are taken to assign you a New Responsible Consultant Orthopaedic Surgeon and a clinic appointment in due course.

I apologise for your negative experience.

Many thanks

Dr Seamus O’Brien

Senior Manager

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