"Thank you for your kindness, compassion & professionalism"

About: Queen Elizabeth University Hospital Glasgow / Neurology (Ward 53 and 57)

(as a service user),

I had a telephone Consultation with Dr Miller, Neurology Consultant at QEUH Neurology Outpatients. I have been under the care of Dr Miller for around the last year or so as my previous Consultant left the Migraine Clinic for pastures new.

Dr Miller is kind, compassionate and an absolute credit to her profession. She listens to concerns and works with the patient to come up with a solution that the patient is happy with.

When I spoke to her I informed her that at this point due to external issues I’d be unwilling at this point to make any major changes to medication. She took that on board and validated my concerns by agreeing that this wasn’t the right time to be majorly altering medication.

She was aware that I had called the Migraine Clinic a couple of times this year to speak to the on-call Nurse. Instead of belittling me for reaching out like I was anxious about, Dr Miller encouraged me to keep reaching out if things get unmanageable, which was so lovely to experience from a Professional.

Having someone like Dr Miller that takes my condition seriously, actually listens to concerns and provides excellent professional input makes it so much easier to work with.

Thank you Dr Miller for your kindness, compassion & professionalism. You are a credit to your profession & an asset to the QEUH! 

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Responses

Response from Amy O'Sullivan, Clinical Services Manager, Institute of Neurological Sciences, Neurology, Queen Elizabeth National Spinal Injuries, Neurophysiology, CTCBI, Neuro & OMFS Outpatients, Neuro Rehabilitation & WestMARC, NHS Greater Glasgow and Clyde 3 months ago
Amy O'Sullivan
Clinical Services Manager, Institute of Neurological Sciences, Neurology, Queen Elizabeth National Spinal Injuries, Neurophysiology, CTCBI, Neuro & OMFS Outpatients, Neuro Rehabilitation & WestMARC,
NHS Greater Glasgow and Clyde
Submitted on 27/06/2024 at 12:19
Published on Care Opinion at 12:19


Dear SurvivingPsychiatry

Thank you very much for taking the time to write a lovely review about the service your received.

I have passed on your kind words about Dr Miller to her and our Clinical Lead. It is always nice to acknowledge the positive work our team do.

Thanks

Amy

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