This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Wonderful Staff"

About: East Midlands Ambulance Service NHS Trust

On 23rd May this year I was met by 2 Paramedics at my Mother -in -law's bedside at her care home. The Senior Carer had recognised deterioration with my MIL and had called 999. The ambulance had arrived very quickly, and the Paramedics moved quickly in recognising possible sepsis and fast AF. I went in the ambulance with my MIL to try and help prevent further distress as she has advanced vascular dementia. The Paramedic in the back of the ambulance commenced iv pain relief and monitored her condition all the way to PCH. On arrival at the hospital my MIL was taken straight into Resus where she was quickly assessed, a chest x ray and bloods taken and treatment commenced with iv antibiotics, fluids with caution due to her congestive heart failure. I was kept informed by the Paramedic as soon as was possible Without the prompt action of the Paramedics my MIL might not have survived to return to her care home over a week later. My husband and I are extremely grateful and indebted to the professional and very caring Paramedics on that day. Thank you sincerely.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from East Midlands Ambulance Service NHS Trust 3 days ago
East Midlands Ambulance Service NHS Trust
Submitted on 26/06/2024 at 08:11
Published on nhs.uk at 08:11


Dear Barbara

Thank you for taking the time to share your kind words with us. We do hope your mother in law is feeling much better now and we are delighted to hear that our ambulance crews were able to help in what must have been a scary time for all of you. We are very proud of our ambulance crews.

If you are able to, we would appreciate you sharing your comments with our Patient Experience team, with as much detail as you can (e.g. date, time and location), so that they might identify the crew who cared for you and share your words with them. You may leave a detailed voicemail 0333 012 4216 or email emas.pals@nhs.net.

Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

Opinions
Next Response j
Previous Response k